In 2006 Vail Resorts Inc.’s law department had little control over its management of outside counsel. The Bloomfield, Colorado–based ski resort operator had 93 law firms on its payroll and no quality assessments or fee negotiations in place. GC Fiona Arnold knew that there had to be a better approach.

Over time, Vail Resorts cut its core roster down to just three firms. Through the reduction process, Vail got a handle on outside spending. Its law department now uses alternative fee arrangements for more than 60 percent of its billings. Excluding inconsistent real estate costs, the department spent an impressive 27 percent less in 2011 than it did the previous year.

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