For better or worse, everyone today is all too familiar with the concept of outsourcing. For many, outsourcing has acquired a stigma, and the legal industry is certainly no exception.
Many law firms have come to view outsourcing or managed services in a negative light due to the detrimental effects it can create within a law practice. Firms that opt to outsource frequently see reductions in their employee headcount, losses of their in-house knowledge base, reductions in control and governance over important firm matters, and, perhaps most importantly, degradation in the overall user experience, which is integral to the productivity and success of the firm.
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