If law firms want to take a client-centric approach to their knowledge management, throwing technology at it isn’t the first answer. Instead, the firm needs to know what information is important to their clients and deliver it as quickly and comprehensively as possible, according to a panel at Legalweek.
The panel, which was titled “Joining Forces—Create Client-Centric Knowledge Management” and took place during the final day of Legalweek, noted that in order to build a successful knowledge management system law firms need to understand their clients’ needs and industry.
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