Credit: fizkes/Shutterstock.com Legal Tech Clients Know Software Outages Happen, but Don't Make It a Habit
Legal tech companies can have a few technical difficulties and stay on a client's good side. But legal tech users note there are some mistakes they can't forgive.
November 02, 2020 at 11:30 AM
4 minute read
The original version of this story was published on Legal Tech News
Legal tech isn't immune from outages or system errors, and when it happens, impacted clients aren't quick to rip up their contracts. Instead, prompt communication and resolution are crucial to maintaining a legal tech client. But after one-too-many outages or cybersecurity scares, clients' patience could dry up and many search for another vendor.
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