18. Understanding Clients' Goals and Expectations

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  19. The Importance of Listening to the Client

  1. Aligning Your Work with Client Expectations

  We have to create channels for listening to the client to ensure we get something to listen to. We can’t assume that clients will give us considered feedback.
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  20. Outside Counsel Should Provide Guidance that Achieves Client Desired Outcomes

  1. Aligning Your Work with Client Expectations

  Lean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.
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  21. Why Are Some Bills Easier to Collect than Others?

  1. Aligning Your Work with Client Expectations

  The client who gets a good outcome, on time and on budget, without any unnecessary drama, has no reason to challenge the bill. Not just no reason, but no basis or incentive.