"The creation of a business partner model where both parties share their priorities and concerns enables relationships to be built and typical what good looks like for each of the stakeholders.  Joint project plans, creative problem-solving sessions, clear performance management, and accountability enables the right work to be done by the right people at the right time." — Mohammed Zain Ajaz, Global Head of Legal Operational Excellence, National Grid 

When you spell out what sellers and buyers of legal services want from the relationship, there's alignment around every core issue.

More than anything, the stakeholders in this paradigm want stable productive relationships, upon which they can depend and feel secure. Indeed, if you create a relationship wish list, the unanimity of interest is startling.