"Outside counsel is an important piece of the legal puzzle. But, a successful partnership is so much more. I think of it like a well-coached soccer team, where each player knows their role and responsibilities, and where all players are focused on the ultimate goal." — José Gonzalez, EVP& General Counsel, CNA, USA

Outside Counsel's job is to take the clients where they want to go, effectively, efficiently and with transparency.

But you know that it's not that simple. They can't always assume they know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.