8. Determining Client Needs
We can't assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.
April 16, 2021 at 06:10 AM
2 minute read
The original version of this story was published on Lean Adviser
"Outside counsel is an important piece of the legal puzzle. But, a successful partnership is so much more. I think of it like a well-coached soccer team, where each player knows their role and responsibilities, and where all players are focused on the ultimate goal." — José Gonzalez, EVP& General Counsel, CNA, USA
Outside Counsel's job is to take the clients where they want to go, effectively, efficiently and with transparency.
But you know that it's not that simple. They can't always assume they know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.
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David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
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