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1. The User Guide Series: My Law Firm Gave Me Access To This Thing, Now What?
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16. What Clients Want
Clients want five things: Reliability, Utility, Transparency, Tranquility and Relationships.
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17. Data Analytics in Practice
1. Aligning Your Work with Client Expectations
Attorneys and law firms can no longer afford to be proof that some stereotypes are based on truth. In the “new reality,” clients are demanding that law firms be able to provide data and analytics of that data.
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18. Understanding Clients' Goals and Expectations
1. Aligning Your Work with Client Expectations
Law firms and clients want the same things from the relationship, and it becomes obvious that for each issue, there is a matching interest on other side of the two-sided market.
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19. The Importance of Listening to the Client
1. Aligning Your Work with Client Expectations
We have to create channels for listening to the client to ensure we get something to listen to. We can’t assume that clients will give us considered feedback.
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4. The User Guide Series: Your Legal Assignment Is Underway, But How Is It Going?
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12. Reliability, Not Relevance: We All Want To Be Relevant, But To Whom?
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20. Outside Counsel Should Provide Guidance that Achieves Client Desired Outcomes
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22. The Real Cost for Not Understanding Your Client's Budget
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25. Post Pandemic Leadership Challenges: What Should Law Firms Be Asking Their Clients?
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26. Law Firms Thinking About Client Development Might Be Looking In the Wrong Place
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27. Client Development Through Law Firm Health & Hygiene - A Practical Guide
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29. The Way Big Law Reacts to Economic Cycles Is Unrealistic, Unhealthy and Inhumane
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30. The Problem With Clients Isn't That They Don't Understand Big Law, It's That They Do
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33. Client Retention Is A Piece of Cake, Just Don’t Blow It.
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34. Mirror, Mirror On The Wall, Who’s the Most Productive of Them All?
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