"We appreciate the time spent in helping us with regard to training and education, the timely sharing of information and updates and most importantly, responsiveness and availability if and when we need their help quickly." — Michael Paik, EVP, Legal, Trade & Risk Management, SeAH Holdings, South Korea 

We know that clients don't want abstract legal advice. So what do they want?

In total, clients want five things: Reliability, Utility, Transparency, Tranquility and Relationships. Lawyers who tick those five boxes for their clients get repeat business from them. First, we'll focus on reliability and transparency. As you can see from below, reliability and transparency have their own ingredients.