4. Clients Can Handle the Truth
As lawyers, we're engaged with clients in projects. All the stakeholders do their best in challenging circumstances. Their personnel make missteps and so do we. Clients get that. What clients want and care about is identifying process flaws, regardless of the associated individual, and capturing learnings.
April 26, 2021 at 01:20 PM
4 minute read
The original version of this story was published on Lean Adviser
"It's important to develop trust that you are both ultimately working for the greater good of the organization, put aside differences (petty or not) and seek each other's feedback and welcome criticism." — Priti Shetty, General Counsel, ICICI Bank UK
[Note: This lesson is adapted from a lesson in the How to Give Your Clients the Gift of Trust section.]
We've been discussing the importance–and client-focused nature–of identifying and admitting mistakes. And we've continually reinforced that what clients want and care about is identifying process flaws, regardless of the associated individual, and capturing learnings.
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