As part of our ALM Global Leaders in Law program (a membership group of general counsel and their teams from legal departments across the globe), we asked members their thoughts on how they're working with their law firms and what they see as the most important areas to improve upon.

The Five Biggest Mistakes Firms Make When Working With Clients and What Can They Do to Improve the Relationship?

Assuming that their WIP recording system is somehow my concern. My paying for their learning. Not sharing who is recording time to the matter in hand. — Howard Trust, General Counsel, Schroders