17. Clients Hope for Continuous Monitoring of their Matter
Monitoring really means capturing data, evaluating it, and then making corrections.
April 27, 2021 at 08:55 AM
4 minute read
The original version of this story was published on Lean Adviser
"Joint project plans, creative problem solving sessions, clear performance management, and accountability enables the right work to be done by the right people at the right time." — Mohammed Ajaz, Global Head of Legal Operational Excellence, National Grid, UK
You know that clients will summon you to participate in debriefs and explain why an engagement has gone off track, not met budget or timeline. Primarily, clients expect their law firms to ensure this doesn't happen, by actively managing the work they are given. In the client's own businesses the importance of actively monitoring a project is a familiar discipline, and they hope and expect law firms to apply it to legal projects. Being a firm with built-in procedures to monitor and manage legal projects will set your firm apart from others. This may not be an innate skill which law firms have, but it's very learnable and habit forming.
Monitoring a legal project has three stages: observation, evaluation, and correction.
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David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
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Greenberg Traurig shareholder Joshua L. Raskin has entered an appearance for boohoo.com UK Ltd. in a pending patent infringement lawsuit. The suit, filed Sept. 3 in Texas Eastern District Court by Rozier Hardt McDonough on behalf of Alto Dynamics, asserts five patents related to an online shopping platform. The case, assigned to U.S. District Judge Rodney Gilstrap, is 2:24-cv-00719, Alto Dynamics, LLC v. boohoo.com UK Limited.
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