This lesson closes out our series on rates. We've looked at insurance rates, then hourly rates and most recently, the hour itself, and we saw how it means completely different things to law firms and clients.

Then we brought the attorneys who do the work into the equation, and we saw how they are on the same page as the clients. They just want to do challenging work, apply their talent and solve clients' problems.

This brings us to pay rates. Lawyers are unhappy and deserting the law firms. Clients are also unhappy and deserting law firms, keeping work in-house or finding other solutions. But it's not about the amount of money, or about the amount of work, it's about the type of work.