Editor's Note: This is the latest installment in an occasional series called, "How It's Done: What Legal Can Learn From Other Industries." The goal of these conversations is to demonstrate how other industries tackle challenges that are analogous to those faced by the legal profession in hopes that it might spark new ideas and approaches. Read the first installment, an interview with accountant Don Murphy about how his firm approaches client billing and collections, here, the second installment, an interview with architect Graham Lochridge Post about professional development in a hybrid work environment, here, and the third installment, a conversation with legal tech professional Colin Li about law firms' ability to take tech lessons from other industries, here.