In this week's episode, we're talking about "ghosting"—and if that sounds a little spooky, well it is… if you're a law firm. Ghosting occurs when clients simply stop sending their outside counsel work without formally ending the relationship. No bad review. No opportunity to make things right. Not even a goodbye.

While this phenomenon appears to still be pretty rare, the fact that it's happening at all speaks volumes about how firms sometimes completely misread their client relationships–and often don't do the work necessary to keep those relationships healthy.