Nathan Cemenska,director of legal operations and industry insights at Wolters Kluwer’s ELM Solution. Courtesy photo
In this week’s episode, we’re talking about “ghosting”—and if that sounds a little spooky, well it is… if you’re a law firm. Ghosting occurs when clients simply stop sending their outside counsel work without formally ending the relationship. No bad review. No opportunity to make things right. Not even a goodbye.
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