20. Future Proofing Client Relationships
Law firms are great at looking down and in, examining their metrics for billings, recoveries, overheads, capacity and the rest. But what about looking up and out. Not just at the competition, but at the clients.
September 23, 2022 at 12:35 PM
2 minute read
The original version of this story was published on Lean Adviser
We started this mini-series on Future Proofing law firms by discussing both the people and the service. It's about having the right people, equipped with the right tools and a mindset to anticipate risk, see round corners, and plan for possible scenarios.
The next lesson focused on the people and how Future Proofing means investing in developing, equipping and improving them, not stocking up and managing down.
This lesson brings the discussion to a head by looking at how to Future Proof client relationships. It starts with outlook. Law firms are great at looking down and in, examining their metrics for billings, recoveries, overheads, capacity and the rest. But what about looking up and out. Not just at the competition, but at the clients.
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