Law Firms Losing Out on Business to Slow Response Times: The Morning Minute
The news and analysis you need to start your day.
October 20, 2022 at 06:00 AM
5 minute read
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WHAT WE'RE WATCHING
ARE YOU EXPERIENCED? - As Law.com's Brenda Sapino Jeffreys reports, at least a third of law firm marketers in a flash survey said their firms lost out on a client opportunity because the firm didn't respond quickly enough to a request for experience information. While the survey, conducted by Dallas marketing strategy and technology company Content Pilot, found that law firm marketing or business development departments are almost always responsible for compiling the information for clients or potential clients, lawyers apparently take little responsibility for helping. "The lawyers do not make it a priority," said Deborah McMurray, founder of Content Pilot, who presented the survey results on Thursday at the Legal Marketing Association's Southwest Regional Conference. She told Jeffreys that marketing teams are "100% responsible" for compiling information about a firm's experience in a particular practice area, often scrambling to come up with information that may be "stuck in some lawyer's head," rather than in an up-to-date database. "It's a back-burner issue in the law firm among the lawyers until it is an urgent request—and then it's a hot, hot, lightning-hot issue," she said.
COMPENSATION DECELERATION - While many Big Law partners at one point thought the pandemic would curb compensation, it was actually a precursor to the most significant pay increases in more than half a decade, according to Major, Lindsey & Africa's biannual Partner Compensation Survey. But, as Law.com's Andrew Maloney reports, the pandemic's lingering effects, like supply-chain disruptions and inflation, along with a costly war in Europe, will ultimately result in more modest compensation growth this year. Karen Andersen, a partner in MLA's partner practice, told Maloney that firms might reduce travel and real estate expenses and move associates around to continue to capture profits this year. She said firms have performed admirably in 2022, but it's likely fewer of them will end this year with "spectacular" profits. "I think firms, in general, have had good years this year, and I'm sure there have been some that, like last year, had spectacular years. I suspect we'll see some of that this year, but definitely, at the end of the day, more modest growth than we saw last year or even the year before," she said.
ON THE RADAR - Equity Residential, Essex Property Trust, Lincoln Property and other managers of multifamily rental real estate were hit with an antitrust class action Tuesday in California Southern District Court. The suit accuses the defendants of replacing independent pricing with third-party recommendations made by RealPage Inc. to artificially inflate the cost of long-term multi-family rental units. The suit was filed by a team of five law firms including Berger Montague; Hausfeld; and Lieff Cabraser Heimann & Bernstein. Counsel have not yet appeared for the defendants. The case is 3:22-cv-01611, Bason et al v. RealPage, Inc. et al. Stay up on the latest deals and litigation with the new Law.com Radar.
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EDITOR'S PICKS
'Outright Rejected': Senator Chastises OLC Head for Opinions on White House Immunity By Andrew Goudsward |
Split State Supreme Court Indefinitely Suspends Judge for Conduct 'Befitting a Game Show Host' By Allison Dunn |
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Who Got The Work
Michael G. Bongiorno, Andrew Scott Dulberg and Elizabeth E. Driscoll from Wilmer Cutler Pickering Hale and Dorr have stepped in to represent Symbotic Inc., an A.I.-enabled technology platform that focuses on increasing supply chain efficiency, and other defendants in a pending shareholder derivative lawsuit. The case, filed Oct. 2 in Massachusetts District Court by the Brown Law Firm on behalf of Stephen Austen, accuses certain officers and directors of misleading investors in regard to Symbotic's potential for margin growth by failing to disclose that the company was not equipped to timely deploy its systems or manage expenses through project delays. The case, assigned to U.S. District Judge Nathaniel M. Gorton, is 1:24-cv-12522, Austen v. Cohen et al.
Who Got The Work
Edmund Polubinski and Marie Killmond of Davis Polk & Wardwell have entered appearances for data platform software development company MongoDB and other defendants in a pending shareholder derivative lawsuit. The action, filed Oct. 7 in New York Southern District Court by the Brown Law Firm, accuses the company's directors and/or officers of falsely expressing confidence in the company’s restructuring of its sales incentive plan and downplaying the severity of decreases in its upfront commitments. The case is 1:24-cv-07594, Roy v. Ittycheria et al.
Who Got The Work
Amy O. Bruchs and Kurt F. Ellison of Michael Best & Friedrich have entered appearances for Epic Systems Corp. in a pending employment discrimination lawsuit. The suit was filed Sept. 7 in Wisconsin Western District Court by Levine Eisberner LLC and Siri & Glimstad on behalf of a project manager who claims that he was wrongfully terminated after applying for a religious exemption to the defendant's COVID-19 vaccine mandate. The case, assigned to U.S. Magistrate Judge Anita Marie Boor, is 3:24-cv-00630, Secker, Nathan v. Epic Systems Corporation.
Who Got The Work
David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
Who Got The Work
Greenberg Traurig shareholder Joshua L. Raskin has entered an appearance for boohoo.com UK Ltd. in a pending patent infringement lawsuit. The suit, filed Sept. 3 in Texas Eastern District Court by Rozier Hardt McDonough on behalf of Alto Dynamics, asserts five patents related to an online shopping platform. The case, assigned to U.S. District Judge Rodney Gilstrap, is 2:24-cv-00719, Alto Dynamics, LLC v. boohoo.com UK Limited.
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