Law firms have historically put the lion's share of their financial resources and efforts towards ensuring they have them "best" legal talent to meet or exceed client expectations.  For most firms, only scant attention and limited resources have been devoted to having the critical behind-the-scenes human and other assets in place to make the firm hum. These valuable assets ensure that the mail comes in and goes out; client invoices are prepared, sent, and collected; vendors are paid; documents are edited and distributed; employees are thriving and staying; and clients are received at reception with a smile. These touchpoints are vital to a firm's success.