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1. The User Guide Series: My Law Firm Gave Me Access To This Thing, Now What?
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1. Aligning Your Work with Client Expectations
The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it’s the clients, and they have clear expectation parameters.
1. Aligning Your Work with Client Expectations
We can’t assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.
1. Aligning Your Work with Client Expectations
An essential step is analyzing the client’s goals carefully and then calibrating them against risk, in light of all the uncertainties.
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