Legal Departments Frustrated by Law Firms' Lack of Transparency
In-house staffers say in a new survey that they want law firms to provide better visibility into their costs and processes. But the respondents gave the firms high marks for the quality and responsiveness of their communications and for how they collaborate on strategy.
October 30, 2023 at 10:30 AM
3 minute read
Legal departments give law firms strong marks for the quality and responsiveness of their communications and for how they collaborate on strategy, but they ding outside counsel for a lack of transparency.
That's according to a new study from the Association of Corporate Counsel and the litigation platform Everlaw titled "The State of Collaboration in Corporate Legal Departments."
Of the 373 U.S. in-house legal professionals participating in the survey, just 4% said they were extremely satisfied with law firms' transparency into costs and just 7% were extremely satisfied with transparency into law firms' processes.
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