30. Gen AI Is Part of Your Clients' Lives, So It Should Be Part of Your Client Service
What We Learned at LegalWeek Part 2 The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn't do it any more, and neither does global reach. It's all about understanding, agility and value. It's now "the fast eat the slow."
February 16, 2024 at 12:35 PM
3 minute read
The original version of this story was published on Lean Adviser
As we saw in Part 1 of our summary of the State of the Industry, as revealed at LegalWeek 24, the first big theme was client service. And now we move to the second, and it's a biggie — AI.
Let's be clear, generative AI (or Gen AI), isn't an alternative to client service. Nor is it a distinct issue. Gen AI is part of your clients' lived experience and so it should be part of your client service, just like any other technology. This insight came across loud and clear from LegalWeek, as stated during the State of the Industry keynote:
It's impossible to discuss the current state of the legal industry without discussing the potential and expected impact of generative AI on both the business and the practice of law. As with most innovation, there will always be direct and indirect uses that impact any chosen profession, which will likely be the case within the legal profession.
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J. Brugh Lower of Gibbons has entered an appearance for industrial equipment supplier Devco Corporation in a pending trademark infringement lawsuit. The suit, accusing the defendant of selling knock-off Graco products, was filed Dec. 18 in New Jersey District Court by Rivkin Radler on behalf of Graco Inc. and Graco Minnesota. The case, assigned to U.S. District Judge Zahid N. Quraishi, is 3:24-cv-11294, Graco Inc. et al v. Devco Corporation.
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Rebecca Maller-Stein and Kent A. Yalowitz of Arnold & Porter Kaye Scholer have entered their appearances for Hanaco Venture Capital and its executives, Lior Prosor and David Frankel, in a pending securities lawsuit. The action, filed on Dec. 24 in New York Southern District Court by Zell, Aron & Co. on behalf of Goldeneye Advisors, accuses the defendants of negligently and fraudulently managing the plaintiff's $1 million investment. The case, assigned to U.S. District Judge Vernon S. Broderick, is 1:24-cv-09918, Goldeneye Advisors, LLC v. Hanaco Venture Capital, Ltd. et al.
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Attorneys from A&O Shearman has stepped in as defense counsel for Toronto-Dominion Bank and other defendants in a pending securities class action. The suit, filed Dec. 11 in New York Southern District Court by Bleichmar Fonti & Auld, accuses the defendants of concealing the bank's 'pervasive' deficiencies in regards to its compliance with the Bank Secrecy Act and the quality of its anti-money laundering controls. The case, assigned to U.S. District Judge Arun Subramanian, is 1:24-cv-09445, Gonzalez v. The Toronto-Dominion Bank et al.
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