31. Innovation Without Implementation Is Futility, Not Innovation
Innovation Series, Part 1 When it comes to legal innovation, clients aren't satisfied by impressive metrics or even testimonials. They look for specific benefits to them, measured in terms of quality, value and outcomes. So it's worth understanding what a legal innovation is, and what types clients value.
September 13, 2024 at 12:06 PM
3 minute read
The original version of this story was published on Lean Adviser
"Walk tall, or baby don't walk at all." — Bruce Springsteen (New York City Serenade)
In the law firm world, innovation has a parallel with diversity and pro bono. Law firm leaders are acutely aware that clients demand it of them, and measure them on it. Similarly, they are not exactly sure what it is.
The difference, however, is that when it comes to legal innovation, clients aren't satisfied by impressive metrics or even testimonials. They look for specific benefits to them, measured in terms of quality, value and outcomes. So it's worth understanding what a legal innovation is, and what types clients value.
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