We all know how this goes: Law firm sends eye-watering bill to client, shocked client recoils and says never again, repeat. The Band Aid got ripped off this open sore again last week by Erin Mulvaney's report in The Wall Street Journal, entitled "Rock-Star Law Firms Are Billing Up to $2,500 per Hour. Clients Are Indignant."

The causes are now well understood, and neatly reprised in this latest report: The replacement of lockstep with merit-based comp, the talent wars, increased regulatory complexity and associated risk. Similarly, we've all seen the client push-backs, such as capped fees, guaranteed success bonuses, competitive tendering, the push for gen AI and of course, wherever possible, keeping the work in-house.

The lawyer-client relationship is abundant with disconnect points, and this is among the biggest. We all see the issues and the causes but, as ever at Lean Adviser, we try to look at it another way.