Photo: Olivier Le Moal/ Adobe StockWhat Qualities Will Distinguish Good from Great Service In 2025?
The qualities that matter most to corporate leaders typically relate to partnership, service and transparency. Legal teams incorporating these traits more comprehensively into their representation will stand out and create a competitive advantage in 2025, particularly given the heightened preferences for automation and self-service options.
January 09, 2025 at 03:27 PM
4 minute read
What You Need to Know
- Practitioners who combine experience and expertise with technological proficiency tend to earn trust more quickly.
- Human traits still outweigh the value of tech talent, especially in a world of generative AI.
- Interpersonal skills, culture, and technical acumen are potent, but talent and experience are valued above them.
I have been surveying corporate leaders for over a decade about trends and preferences in their relationships with third-party providers and outside counsel for the E-Discovery Unfiltered report. The qualities that matter most to them typically relate to partnership, service, and transparency. Legal teams incorporating these traits more comprehensively into their representation will stand out and create a competitive advantage in 2025, particularly given the heightened preferences for automation and self-service options.
Substantive Expertise and Technical Acumen Are a Potent Combination
Practitioners who combine experience and expertise with technological proficiency tend to earn trust more quickly. They can rapidly develop an understanding of a client’s data and its approach to business. “I want partners who work to understand our organization and processes,” said an in-house lawyer with a technology company.
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