| The firm’s experience with VoIP/IP telephony has been: | ||
|---|---|---|
| 2007 | 2006 | |
| Positive | 36% | 33% |
| Somewhat positive | 18% | 15% |
| Neutral | 8% | 12% |
| Somewhat negative | 6% | 7% |
| Negative | 1% | — |
| Not applicable | 31% | 33% |
| 121 firms responding | ||
| What key functions have been realized by using VoIP/IP telephony? | |
|---|---|
| Softphones | 37% |
| Remote dial-tone | 13% |
| Automated call tracking and billing | 10% |
| CRM Integration | 5% |
| Extension mobility | 5% |
| Office-to-office communication | 5% |
| Other | 27% |
| Not applicable | 12% |
| 86 firms responding | |
| Multiple answers were allowed. | |
| (Law Firm Inc., September 2007) | |
