The most striking finding of the BTI Consulting Group's recently released national Survey of Client Service Performance for Law Firms is the relatively small number of firms that were highly rated. BTI conducted interviews lasting an average of 47 minutes each with 250 corporate counsel at Fortune 1000 companies. Out of more than 500 law firms discussed, BTI found that only 30 stood out, and those 30 performed four to 15 times better than the others.
November 29, 2007 at 12:00 AM
1 minute read
The original version of this story was published on Law.com
The most striking finding of the BTI Consulting Group‘s recently released national Survey of Client Service Performance for Law Firms is the relatively small number that were highly rated.
The document states, “BTI’s exclusive research reveals that Fortune 1000 companies are largely dissatisfied with their law firms. Just 34.6 percent recommend their primary law firm. Clients tell us that most law firms are simply meeting expectations and very few are exceeding them.”
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