But change looms on the horizon at Irvine-based In-N-Out Burgers. The privately held business keeps very close counsel (calls to headquarters for this story were not returned). But news reports and industry watchers all say that the health of Esther Snyder, the company’s 82-year-old co-founding matriarch and president, is deteriorating. As expected with this secretive company, Snyder’s succession decisions haven’t been divulged.
In-N-Out’s fate hinges on Snyder’s decision. Since 1948, when she and her husband, Harry, opened their first restaurant a few miles east of Los Angeles, In-N-Out has stayed true to its mom-and-pop roots. Even after Harry died in 1976, his wife refused to franchise — each of the nearly 180 restaurants is owned and run by the company. Historically, Snyder treated her employees well: Today, even part-time cashiers get 401(k)s and earn well over minimum wage. And you won’t find chicken, salads or fajitas at In-N-Out. The company still offers only burgers, fries, sodas and milk shakes, just as it did 50 years ago.
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