General counsel need to have excellent working relationships with their outside lawyers. Expectations must be clearly defined, and lawyer and client need to be able to engage in open and frank communications with one another.
On occasion, a GC may become involved in presenting a claim to an insurance company. When a corporate policyholder presents a claim, the insurer may conclude that it needs help. In those circumstances, insurers retain outside counsel to provide legal advice as to how the insurer should respond to the presented claim and to protect its interests. These attorneys are frequently referred to as “coverage counsel” although this description may be too limiting. Counsel retained to advise insurers — just as counsel retained by corporations — frequently provide advice on a wide variety of subjects. It might be useful — and facilitate a better working relationship between the corporate policyholder and the insurer — if general counsel were aware of how insurance companies and their outside counsel interact.
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