The management of progressive law firms is now studying the management and control of the quality and cost-effectiveness of legal services more carefully.
In a private law firm, the cost-effective performance of the principals and employed lawyers needs to be evaluated in light of the following:
- the quality and timeliness of legal services provided;
- the actual value of the client work performed (by law firm standards);
- the client’s perception of the value of the legal services; and
- the cost of the services provided.
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