Corporate America isn't very happy with its law firms. In fact, only 32 percent of executives responding to a recently released client service survey said they would recommend a firm that worked for them. "Overall client satisfaction is very low," said Michael Rynowecer, president of BTI Consulting Group, which released its sixth annual survey this month. But there are some firms that buck the trend. Sidley Austin topped that list, which also included Reed Smith, Latham & Watkins and Morrison & Foerster.
December 18, 2006 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
Corporate America isn’t very happy with its law firms. In fact, only 32 percent of executives responding to a recently released client service survey said they would recommend a firm that worked for them.
“Overall client satisfaction is very low,” said Michael Rynowecer, president of BTI Consulting Group, which released its sixth annual survey earlier this month. “By focusing on who does well, you learn what can be done to improve that.”
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