For the second year in a row, the Big Four accounting firms took four of the five top spots in Acritas' ranking of the brand strength of alternative legal service providers, with EY displacing PwC at the top of the list.

EY jumped up 24 points in the index, vaulting from the fourth spot in 2018, on the heels of several significant acquisitions in recent years. In January the company closed on the purchase of the Pangea3 legal managed services business from Thomson Reuters⁠—itself ranked third on the list⁠—after adding Riverview Law last August.

"There's a correlation between increased market awareness and the acquisitions they made," said Acritas director Jo Summers.

EY's global co-leader for law Cornelius Grossmann said the organization was thrilled the marketplace was responding to its multidisciplinary approach.

"The combination of global domain knowledge and scale with process rigor and technology-enabled service delivery helps EY clients achieve better business outcomes," he said in a statement.

Last year's leader PwC placed second on the list, two points behind PwC. Thompson Reuters, while gaining 12 points in the index, dropped one place to third. KPMG moved up one rank to fourth but held steady on points. Deloitte, meanwhile dropped two ranks and 22 points, into a tie for fifth place with legal staffing and services provider Axiom.

Axiom has also been in the public eye over the last year, proposing an IPO in February and scrapping it last month in favor of an investment from European private equity firm Permira.

The top 10 featured one new name this year, Elevate. Like EY, the business made a series of acquisitions over the last year, with three corporate purchases in February alone. As a consequence, the firm rose 17 points in the index, jumping up 13 places.

"Our acquisitions in the past 12 months have added management talent, extended our consulting and global services capabilities, and added AI to our software offerings," Elevate chairman and CEO Liam Brown said in a statement. "As the legal market embraces new ways of working, we see growing demand for our multi-disciplinary solutions for legal and business teams, reflecting improving awareness of our brand as the law company."

The report was based on a survey of over 1,100 general counsel or their equivalents in $1 billion-plus revenue organizations across the world. Acritas probes respondents on three points: which organizations are top-of-mind for legal services, which organizations they feel most favorably toward, and who is at the forefront of innovation.

Acritas also collected data on these companies' legal spending over the last five years, which indicates that alternative providers are increasing their market penetration.

"The share of spending is remaining the same, but the proportion who are using alternative providers is increasing," Summers said.

Nearly half of legal departments are using alternative providers in 2019, up from less than one-third in 2014. The average user of alternative providers puts $1.7 million of their budget toward them, up from $1.5 million, a figure that's in line with the general increase in legal budgets. The overall market share of the alternative providers, meanwhile, increased from 5 percent to 9 percent.

While Acritas does not provide full details on the organizations ranked out of the Top 10, it did flag several fast risers: Consilio Managed Services, UnitedLex and Lumen Legal.

And, although respondents were specifically told not to name law firms, several global firms did land on the list, likely because of their efforts to build their own bespoke legal tech offerings. Baker McKenzie, Clifford Chance and Allen & Overy all tied for 23rd place in the rankings.

"There's still a lot for organizations to do as they develop their alternative brand strategy," Summers said. "Some of them, as we know, have their own branded service, but as yet we're seeing very low levels of awareness."

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