Credit: InsideCreativeHouse/Adobe Stock Too Many Law Firms Aren't Interviewing Their Clients. Here's What They Stand to Gain
These feedback interviews are "the most important thing you can do" in running a law firm and delighting clients, according to Baker Botts chief client officer Catherine Zinn.
May 25, 2021 at 12:36 PM
7 minute read
Law firm leaders may profess to want to know what's on their clients' minds. But not enough are taking the easiest step to figure this out: just asking.
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