Scott Milner of Morgan Lewis speaking at the Legal Geek conference in Chicago on Thursday. Photo: Stephanie Wilkins/ALM As Law Firm Tech Options Grow, Keep It People-Focused, Accessible, Urge Tech Experts
Morgan Lewis' Scott Milner counseled a sort of hands-on empathy in getting employees to embrace a new technology or a new way of working.
June 21, 2024 at 02:16 PM
3 minute read
Legal Technology
As law firms seek to join in on the AI revolution, it's worth remembering that they are still a people business. "We don't sell Buicks or Oreo cookies. We sell people and services," Tom Fitzgerald, now-former chair of Winston & Strawn, memorably put it in an interview earlier this spring.
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