Andrew Dober
July 25, 2024 | Law.com
The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health FactorAs technology continues to advance, the legal profession is witnessing a reevaluation of conventional practices when it comes to help desk support for employees. Users now expect more than just timely resolutions; they want a better end-to-end user experience. The gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal technology support ecosystem.
By Andrew Dober
6 minute read
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