Catherine Alman Macdonagh

May 06, 2022 | Law.com

This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this well, regardless of their size or location, will have the competitive advantage.

By Catherine Alman MacDonagh and Frederick J. Esposito Jr.

10 minute read

February 04, 2008 | National Law Journal

While law firms claim to be client-focused, Catherine Alman MacDonagh, COO and co-founder of the Legal Sales and Service Organization, says that a huge gap remains between how law firms and their clients define client focus. And sometimes, clients are not aware that they are being asked by firms for satisfaction feedback. MacDonagh explains how to crank up the volume on the voice of the client. Otherwise, your client is another firm's very likely prospect.

By Catherine Alman MacDonagh

4 minute read