Developing Client-Facing Solutions that Highlight Your Firm's Expertise

As the firm’s Chief Client Officer, Angela ensures clients get exactly what they want and need – solutions that help them move forward, along with dynamic, creative legal service teams.

Angela identifies ways the firm can add value and improve results for clients, whether by revising traditional service models or adopting innovative new strategies. She has been a leader in developing and implementing the firm’s Legal Project Management program, working closely with client teams to facilitate the delivery of less costly but more effective legal service.

Angela cultivates a firm culture where team members from a variety of backgrounds feel valued and respected to fully contribute to forward-thinking strategies for clients. She understands that diverse teams secure better results.

Angela leads the firm’s client service, marketing, business development and legal operation teams. Through education and thought leadership, she ensures that all members of the firm maintain absolute focus on providing the attention, knowledge and industry insights that will help clients advance their business interests.

During her decade as a practicing healthcare attorney and her previous leadership roles as Director of Strategic Growth and Director of Operations for a Husch Blackwell industry unit, Angela gained keen insight into client needs. Her broad experience, as well as her willingness to challenge the status quo and embrace bold strategies, uniquely equips Angela to lead firm initiatives that elevate the client experience.

Kay Kim serves as the Chief Practice Innovation Officer at Paul Hastings LLP where she sets the Firm’s strategy on innovation in legal service delivery and oversees the following functions at the Firm: Practice Innovation and Knowledge Management, Practice Technology Solutions, Research Services, Practice Management, Litigation Service Delivery (including eDiscovery), Alternative Staffing Models (including a Transactional Services Center), and Change Management.

With over 25 years in the legal industry in both attorney and business operations roles, Kay has a deep understanding of legal issues, technology solutions, process improvement, change management, and data-driven decision making. She has a proven track record in strategically aligning resources with business priorities and responding with innovative solutions benefiting both internal and external clients. Kay and her team focus on raising awareness and promoting adoption of those solutions within the lawyer community for they know that without adoption, there is no innovation.

As an innovator, Kay is constantly thinking about how to do things in a more efficient manner. As an achiever, she is driven to convert ideas into action. Kay is a leader known for building, managing and mentoring high-performing teams through a philosophy grounded in collaboration, trust, confidence, transparency, and accountability.

Kay has a history of leading dynamic teams at other premier law firms such as Simpson Thacher and Crowell & Moring, including innovation, practice management, business development, and other operational groups. Prior to these leadership roles she practiced for over 10 years as a corporate attorney at DLA Piper in New York, Crowell & Moring in Washington, DC., and in-house at Direct Holdings Americas Inc. (formerly, Time Life Inc.).

Martin is a nationally recognized attorney with over three decades of experience representing companies and individuals in complex and high-stakes commercial litigation. His extensive focus and knowledge concerning eDiscovery, information governance, and data privacy and cybersecurity have established him as a force in the information law space. Martin uses this background to counsel clients on best practices for efficient and effective legal, technology, and business solutions. He is skilled at navigating the space between the law and technology and strategically leverages this knowledge to support and achieve his clients’ goals.

Martin is an information law thought leader and has written and presented extensively on a variety of eDiscovery, information governance, data privacy, cybersecurity, and legal technology topics. Among others, he is a co-author of the chapter “Electronic Discovery in Civil Litigation” in the American Bar Association Guide for In-House Counsel: Practical Resource to Cutting Edge Issues and was a drafting team member for The Sedona Principles, Third Edition: Best Practices, Recommendations & Principles for Addressing Electronic Document Production. Chambers USA has also recognized Martin as a top lawyer in the field of E-Discovery & Information Governance for multiple years in a row. Martin serves as the Firm’s Administrative Managing Partner and Vice-Chair of the Management Committee.

Heather is a machine learning consultant focused on the practical use of linguistic AI in a variety of industries. She specializes in use cases where multilingual content needs to be translated and comprehended.

Ryan has spent more than 20 years in legal technology. He has worked at legal tech vendors including Neota Logic and HighQ. He was the global head of innovation initiatives at Norton Rose Fulbright, and worked in IT and Knowledge Management at Fulbright & Jaworski, prior to their combination with NRF.

Ryan was a FastCase 50 recipient in 2015 and was inducted as a fellow in the College of Law Practice Management in 2018. He is a long-time contributor to the popular 3 Geeks and a Law Blog.