Key Considerations for Driving Client Satisfaction in 2023

Nick Pryor is Director of Knowledge and Innovation at Freeths, a UK-based law firm. He started his career as a commercial litigator, ranked as a “Rising Star” by the Law Society Gazette, and has spent the past 15 years working at the intersection of knowledge management and innovation, where he has led or participated in multiple industry award-winning innovation projects and initiatives.

Nick leads Freeths’ highly experienced KM team and harnesses the firm’s proud Freethinking culture by developing the skills and resources needed to deliver impactful innovation. The firm’s performance is underpinned by excellent strategic legal advice and high-value legal services. Nick helps the firm build on that platform, by bringing together the technologies, people, and processes that enable differentiated and innovative solutions in an increasingly complex, competitive, and digital-first world.

Vieira is the Vice President of Business Development and Customer Success at DISCO. Marcelo is responsible for driving DISCO’s channel partnership program, engaging with Legal Service Providers of all sizes to re-sell the DISCO products and bring their value-added services to clients. Marcelo also runs the Customer Success department where he is responsible for all of clients and their journey of leveraging DISCO to solve their legal technology needs. Prior to this, Marcelo also ran the sales department at DISCO resulting in their IPO on NYSE in July of 2021.

Prior to DISCO Marcelo was the Founder and CEO of TasteBud, a platform that delivered demand-based pricing to the $800B restaurant industry

Zviad Guruli is Director, eDiscovery and Data Analytics for WilmerHale DiscoverySolutions and a member of the Securities Litigation and Enforcement Practice. In addition to managing WilmerHale’s DA&I Attorney program, Guruli focuses his practice on providing strategic and tactical advice on all aspects of eDiscovery. Specifically, he advises the law firm community and clients on eDiscovery best practices, emerging technologies and trends. Guruli has direct experience with all phases of eDiscovery for securities enforcement, regulatory, litigation and compliance matters, and issues arising under the attorney-client privilege and work product doctrines. He joined the firm in 2004.