When companies talk about managing “corporate risk,” they’re focused on a lot more than internal crime or damage to physical assets. According to a recently released survey on electronic communications compliance conducted by technology company Smarsh, there are worrisome gaps in financial service firms’ electronic message compliance programs.
Though the compliance officers surveyed for the “2015 Electronic Communications Compliance Survey Report” said they felt more confident about their firms’ use of newer methods of communication, such as social media, they’re now worried about the retention and production of text messages. “The oversight of electronic communications has evolved to become far more than the cursory, check-the-box review of email that existed years ago,” said Stephen Marsh, chief executive officer and founder of Smarsh, in a statement.
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