Legal at the Speed of Business
Legal departments are accustomed to being considered slow. In fact, analysis by CEB, now Gartner, reveals that business partners find legal departments under-perform when it comes to meeting deadlines, having a solutions orientation, being accessible, and providing self-service tools.
June 05, 2017 at 05:58 AM
11 minute read
Legal at the Speed of Business
“The agreement is stuck with Legal. Why can't they hurry up?”
Bet you've heard that around the office before. Legal departments are accustomed to being considered slow. In fact, analysis by CEB, now Gartner, reveals that business partners find legal departments under-perform when it comes to meeting deadlines, having a solutions orientation, being accessible, and providing self-service tools. Unfortunately, this group of service attributes, collectively the speed and ease at which legal departments do business, has a high impact on client satisfaction.
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