Feedback between in-house counsel and law firms is obviously critical to a long term, effective relationship. But as the head of a Fortune 200 law department said to us recently: “We in-house types get tired of talking about law firm feedback with not much traction. It’s as important a topic as ever.”

Over the last decade many in-house departments have experimented with giving outside counsel an annual or semi-annual report card as a means of providing more structured feedback. This tool has helped bring regularity to the process and prompts in-house counsel to think and communicate methodically about how their law firms are performing.

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