No discussion on contract process improvements is complete without a focus on technology; it is an essential facet of CLM. But the problem with technology is that automating a bad process only makes the bad process faster, but it is still bad.

The trick is to identify the best technology for the organization. But, as usual, it's complicated because the landscape is constantly changing.

Consider these points:

• Technology is at the core of any discussion about innovation, but it should not be. Before any conversation about technology takes place, there should be an assessment of the current state of the people and processes involved in contracting. (See my previous articles on people and process.)
• Consider who should be part of the initial conversation. Start internally with key stakeholders to understand what they need from a technology solution. Understanding these needs is the most important part of any technology implementation.
• Start with taxonomy. Contract Lifecycle Management (CLM) is a function. It is not a system, although some, including much of the legal press refers to CLM as a system. This only confuses people. Some people even think that you can buy CLM, but what they're really trying to buy is a CMS: a contract management system or CLM system. Taxonomy becomes important when you're shopping for these things.
• Contracting is a lifecycle, and many contracts means many lifecycles; it is a combination of many processes, a series of activities and events, some of which are enabled with different types of technologies along the way. Other times, there's a goal to enable and manage the entire lifecycle through a single technology.
• Technology is particularly important in one area: The best way to gather data insights is through automation.
• Fully understand exactly what the organization intends to enable. For example, is it trying to enable better intake so that when the request comes in from the business contact, it has some basic information in it, and the number of these are tracked as they come in? If that is the case, create an intake form for business requestors to fill in. It is possible to create those forms in some of the technologies that the organization is likely already using, such as the Microsoft Office 365, or Google Forms. It doesn't necessarily have to be a formal or complex CMS to accommodate this particular need.
• Storage is at the other end of the CLM lifecycle. Many legal departments seek help to find the right contract management system and then realize that the one problem they're really trying to tackle is storage. They don't have a contract repository and they don't have an easy way to search for contracts. Contract management systems are designed for that, but starting first by creating a simple SharePoint site can be an effective first step. Many legal departments already have access to SharePoint and can start with something simple.
• Do you need an end-to-end technology solution? Some offer everything, from the request and the intake, all the way through to post-signature obligation tracking. Just note that they can't be good at every phase of this lifecycle, and they usually have strengths in some functions more than in others.
• There are lighter versions of end-to-end lifecycle systems. Those are excellent for smaller, more agile departments. These lighter systems are easier to implement and are software as a service (SaaS) cloud-based systems. They are the most agile systems, they're faster to implement, and they have some pretty good features along the entire lifecycle, though not as robust as more elaborate systems. One area of CLM-related technology that has been around for some time is document assembly. Document assembly is very useful when there is a solid clause library which can be used to create templates. The system basically relies on a decision tree that a company can design to help ask the right questions, and then produces the clauses that are relevant based on the answers received.

There's been a significant, and unprecedented, increase in investment and legal tech over the last few years, and contracting seems to be the top area of focus right now. In fact, the 2021 ACC Chief Legal Officers Survey reported that among CLOs who plan on adopting new legal technology over the next year, the vast majority (67%) claim they will specifically invest in contract management solutions.