There has been a paradigm shift in the role of the general counsel over the past two decades. Prior to that time, the sole prerequisite for success was the ability to demonstrate consistent excellence on legal issues presented to both the GC and the lawyers within the legal department. But profound changes over the last two decades—brought on by technology and industry disruptors—have created questions, as well as opportunities, over how GCs deliver legal services to the entities they serve. In today's world, the expectation of senior management is that a general counsel must strive for, and deliver, operational excellence in how legal services are provided.