Jenn McCarron, left, and Mary O’Carroll, right, said on a webinar that legal departments have to at least begin experimenting with artificial intelligence. Credit: Courtesy photo/Caroline Spiezio/ALM
Wondering what’s the biggest skill for leveling up legal ops in 2024? Jenn McCarron has two words for you: tactical empathy.
Even with artificial intelligence dominating the conversation in corporate legal departments this year, building relationships with actual people is still key to getting stuff done as a legal ops professional.
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