Credit: guteksk7/Adobe Stock WhatsApp Bans, Billions in Fines Haven't Fixed Finance Industry's 'Off-Channel' Communications Problem
"It is seldom a lack of rules or policies that causes non-compliance, but an individual's unwillingness to follow them," according to Global Relay's Compliant Communications Report 2024.
July 15, 2024 at 11:28 AM
5 minute read
Financial services companies are struggling to get employees to comply with restrictions on the use of WhatsApp and other messaging tools, even though the nearly $3 billion in fines regulators have doled out over the last two years has created widespread awareness of what's permissible.
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