LIT Lab started as a concept. Now it’s a verb. For Marsh McLennan chief legal innovation counsel Farrah Pepper, there’s no higher praise for the Legal Innovation & Technology (LIT) framework she helped launch in 2019 to drive new ideas for how to better run legal and compliance at a global company.

Legal has long suffered under the sometimes unfair designation as the “place where good ideas go to die.” But it’s recently started to turn that label on its head. For Pepper, who was hired back in 2018, it’s about finding better ways of working. “Innovation doesn't have to always be a moonshot," she said. "I define it as incremental change that adds value. And that's what our LIT Lab is doing all the time; looking at the processes we have now. How do we make them better?”