My firm, Keesal, Young & Logan continues to make significant investments in technology and, more importantly, in assessing effective behavior and building our technology initiatives to support and enhance those behaviors. As with most firms, though, our training efforts have been met with mixed success.
Earlier this year, we made it our goal to improve the impact and effectiveness of these efforts, and we made a number of adjustments to our approach. Based on user feedback, we made a shift to shorter classes, focused on very specific topics. We also sent a clear message that we would support “just in time” training, letting our folks know that if they had a problem and didn’t know how to best solve it, we would bring training resources to bear immediately so they could apply new skills at the exact moment that they needed them.
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