It’s been a while since the dominant theme in The American Lawyer’ s annual law firm technology survey wasn’t the economy. The struggling recovery—renewed for yet another season—is still a force to be reckoned with. But responses by the 82 law firm technology chiefs who took our sibling publication’s sixteenth yearly survey, and follow-up interviews with nearly a dozen of them, reveal that the top focus has shifted from dollars to data: Namely, how do firms make information accessible to lawyers—the longtime goal of knowledge management—without making it too accessible?
Many of the most promising technologies, like mobile devices and cloud computing, are creating an environment where anywhere-anytime access to data is the rule. But at the same time, these technologies are raising serious concerns about security and confidentiality. Firms are finding that they need to walk a fine line, leveraging the efficiencies of the new technology while keeping control over sensitive data.
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