Companies behind mobile shopping apps have work to do to ensure consumers don’t face problems with payment accuracy or data security when they use the software, according to a Federal Trade Commission study released Friday.
In “What’s the Deal? An FTC Study on Mobile Shopping Apps,” the agency found that the apps often didn’t give shoppers up-front information about their rights and liabilities for erroneous or unauthorized payments and frequently were vague about how the companies protected customer data. The FTC also questioned whether app promises of data encryption and other safeguards constitute actual practices or are just mere pledges.
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