“The customer is always right” is a business motto that’s meant to show a company is committed to good service. However, it’s clear from a recent case the U.S. Equal Employment Opportunity Commission brought in Florida that keeping the customer satisfied isn’t always the best way to go. In fact, it can lead to breaking the law.
By firing a disabled employee based on customer feedback, Florida Commercial Security Services Corp. got itself into trouble under the Americans with Disabilities Act, and now will be paying handsomely for its mistake. The case serves as a reminder that when dealing with employees who have a disability, employers have to follow the letter of the law.
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