This week, 13 major retailers operating in New York state got an unwelcome letter from state Attorney General Eric Schneiderman. The letter alerted the companies, which include such big names as Target Corp., Sears Holdings Corp. and The Gap Inc., that they may be in trouble for “on call” shift scheduling of employees.
On-call scheduling systems, often used in the retail and restaurant sectors, leverage software that analyzes real-time business performance to decide how many employees need to be working in order to maximize cost-efficiency. It then assigns employees their work schedules accordingly. These tools can boost corporate bottom lines. But if used carelessly, they also can help employees—or attorneys general—eager to sue.
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