From legal process outsourcing to assistance with e-discovery, there are lots of reasons why legal departments are eager to contract with outside legal service providers. But sorting through the available options can be tough.

In an edited Q&A, Daniel Reed, chief executive officer of UnitedLex Corp, a company that provides legal and data solutions to in-house counsel and law firms, got candid about what smart legal services look like and predicted heightened competition for clients in 2016.

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