Conflict is inevitable in the workplace, particularly in legal departments that deal with disputes and high-stakes decisions. In a recent Harvard Business Review blog post, author and mediator Diane Musho Hamilton offers some tips on maintaining your cool. Here’s what Hamilton has to say:
• Know yourself: The first step to keeping calm and carrying on is to understand your own body. “We may notice a chance in our tone of voice, gripping sensations in the belly, or a sudden desire to withdraw,” says Hamilton.
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